Refund policy

ONLINE RETURNS

CANCELLATIONS + AMENDMENTS

Unfortunately we are unable to cancel or make amendments to an order after it has been placed. Amendments include:

Change of delivery address

Change of time, colour or style

Adding and/or removing items from the order

Applying discount/gift cards

Full order Cancellations

We offer a 100% money back service on all full priced purchases from our website. If you receive an item and you are not 100% happy with the fit, you can return it to us within 7 days for a full refund. This will be reimbursed via the same payment method as was used initially - i.e: Original gift voucher used, Visa, Laybuy.

CHANGE OF MIND RETURNS

At The Little Rainbow Company we understand that shopping online can often be difficult to get the sizing or fit correct for your little ones.

We offer a 100% money back service on all full priced purchases from our website. If you receive an item and you are not 100% happy with the fit, you can return it to us within 7 days for a full refund. This will be reimbursed via the same payment method as was used initially - i.e: Original gift voucher used, Visa, Laybuy.

HOW TO RETURN ONLINE PURCHASES

The product must be in its original condition, with all tags still in place and you must have your packing unopened. The goods are your responsibility until they reach our return department or store. Email us in writing to state which items you wish to return & the reason.

On rare occasions a refund may be declined. This should only occur when the product is damaged and has not arrived in its original condition or outside of the returns time frame.

For online order returns via COURIER, please send to 38 Devon Street West, New Plymouth 4310, New Zealand. Please package the goods securely in a tracked courier bag, enclose your original Packing Slip/Returns Form, selecting the product/s you are returning, and send it back to us. Your return will be processed within 7 working days.

Online orders may be returned in store for an exchange. If you require a refund or online gift voucher, this will be processed by our returns department within 7 working days.

* 100% money back service does not apply to sale items. We do not accept refunds on sale items so please choose carefully.

** Please note that this policy also applies to pre orders, phone and email purchases with the return process being done through the store you communicated and purchased with.

*** We would recommend using a courier service over a postal service. This will ensure the product will get to us within the returns timeframe. Otherwise we will be unable to process it if this arrives late in the post. 

SALE RETURNS

Please consider sale purchases carefully, as we do not offer refunds on sale items. Sale items will only be accepted for a store credit within 7 days of purchase or delivery.

IN STORE RETURNS

CHANGE OF MIND RETURNS

If you change your mind about a full priced item purchased in store and wish to return it, you can exchange the item for another item or a store credit. To be able to do this, you will need to provide the receipt, for the garment to be unworn or product unused and in its original conditions (not damaged or washed) with all tags attached. This must happen within 7 days of purchase or delivery.

We do not offer refunds for change of mind returns in store as you have had the opportunity to make the decision to purchase with the garment in front of you.

We are unable to offer returns on gift cards, loyalty vouchers and sale items unless they are faulty.

HOW TO RETURN IN STORE PURCHASES

Purchases made in store can be returned to 38 Devon Street West, New Plymouth 4312. The Little Rainbow Company cannot accept items which have been purchased from another stockist.

Simply present your receipt as proof of purchase in store and our store staff will be happy to assist you.

SALE RETURNS

Please consider sale purchases carefully, as we do not offer refunds on sale items. Sale items will only be accepted for a store credit within 7 days of purchase or delivery.

FAULTY RETURNS

At The Little Rainbow Company, we pride ourselves on our products standing the test of time with a high level of quality, however we understand that there may be times where you need to return an item purchased from our website.

If there is any fault with the product or garment please email and make us aware of the situation along with including a proof of purchase. This must happen within the first 7 days of your purchase and will be assessed by our quality management team. Once confirmed you may then send the product or garment back to us and we will repair, replace, exchange or refund ( if the situation cannot be remedied through the other ways) for you depending on the situation.

Refunds for faulty products will be processed and notified once The Little Rainbow Company Limited has inspected and accepted the return. This will be reimbursed via the same payment method used initially.